Terms and Conditions

Terms and Conditions

Last Updated: February 25, 2025

1. Introduction
Welcome to Western Craft Genuine Leather ("we," "our," or "us"). These Terms and Conditions govern your use of our website, westerncraftusa.com, and any purchases made through our site. By accessing our website and placing an order, you agree to these terms.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Shipping Policy

Shipping Area
We currently deliver within the United States only.

Shipping Options
We offer Standard and Express Shipping methods.

Shipping Rates
Shipping is free for all orders.

Processing Time
Your order will be processed, assembled, and shipped within 2-4 days after receiving payment.

Shipping Time
Once your order is dispatched, the delivery time depends on the shipping method selected and destination. Estimated transit times will be provided during checkout.

Order Tracking
Once your order is shipped, you will receive an email confirmation with a tracking number.

Return and Refund Policy

Defective Products
If you receive a defective product, you have 7 days from the date of delivery to request a return or exchange.

Non-Defective Products
If the product is not defective but does not meet your expectations, you may return it at your own expense. Return shipping costs and any additional charges will be the customer's responsibility.

Return Costs

Western Craft Genuine Leather covers shipping costs for defective product returns.
Customers must cover return shipping costs for non-defective products.

Return Process

Take clear photos of the product and describe the issue.
Email us at westerncraftusa@gmail.com with your request.
Our customer support team will assess your request and respond within 24 hours.
If approved, we will provide return instructions.
Refunds will be processed to the original payment method within 3-5 business days after receiving the returned item.

All returns must be sent via local mail with a provided tracking number emailed to us.

Payment and Order Processing

We accept payments securely through third-party payment processors. Orders are processed only after payment confirmation.

Limitation of Liability

Western Craft Genuine Leather is not liable for delays, damages, or losses caused by shipping carriers or events beyond our control.

Updates to This Policy

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date.

Contact Us

For any inquiries about our Terms and Conditions, Shipping Policy, or Return Policy, contact us at:

Email: westerncraftusa@gmail.com
Phone: 901-482-0849
Address: 895 Braden Road Mason, Tennessee 38049 USA

By using our website and purchasing from us, you agree to these Terms and Conditions.